Sutton Road, Wigginton, York

We’re open Monday – Saturday, 9 a.m. – 4:00 p.m. EST

TEL : 01904 289 202

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for stoves from the Online Shop?

Due to the weight of a Stove they have to be delivered by pallet the cost of this is currently £55 + vat we aim to keep our shipping charges as low as possible. Smaller items will be sent via courier at a cheaper rate the total will automatically calculate at checkout.

Which payment methods are accepted in by Hot Box Stoves?

We accept all major debit and credit cards online and in our showroom at York. You can also pay by cash if collecting your order. All payments are processed through a secure encrypted gateway.

How long will delivery take?

We aim to have all deliveries made as soon as possible if the items are in stock it can be 1-3 days for items that require ordering it can be 7-10 days delivery times will be confirmed once the order is received.

How secure is shopping in the Online Shop? Is my data protected?

We take our customers data very seriously and ensure our checkout process is secured using SSL certification and providing a secure merchant bank for processing the transaction.

What exactly happens after ordering?

Your order will be confirmed by email along with a delivery date. Once the items are ready for shipping we will notify you again and send your order.

Do I receive an invoice for my order?

You will receive a detailed receipt of your purchase with a price breakdown including VAT. If you require any copies of your order please do not hesitate to ask.

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